888 Bullion offers several ways for customers to submit precious metals for valuation and purchase:
Our Gold Pack service provides customers with secure packaging for sending precious metals to 888 Bullion. Customers may select the appropriate insurance option during the Gold Pack ordering process based on the estimated value of their items.
If you choose not to use an 888 Bullion Gold Pack, we strongly recommend using Royal Mail Special Delivery or an equivalent tracked and insured delivery service to help safeguard your items whilst in transit.
Where a prepaid Gold Pack service is used, any applicable postage or service charges may be deducted from the final settlement amount payable by 888 Bullion.
888 Bullion reserves the right to refuse acceptance of any package that appears damaged, opened, altered, or otherwise compromised during transit.
When sending precious metals to 888 Bullion, customers are responsible for ensuring that:
Where customers choose to use their own delivery method rather than an 888 Bullion Gold Pack, responsibility for obtaining suitable insurance cover remains entirely with the sender until the parcel has been received and accepted by 888 Bullion.
For items sent through Royal Mail, 888 Bullion recommends using Royal Mail Special Delivery, which provides tracking and insurance protection subject to Royal Mail's terms and conditions.
Where the total value of items exceeds the insurance limits available under a single shipment, customers should consider dividing items across multiple insured parcels. Each parcel must clearly display the relevant reference number to avoid delays in processing.
Ownership of any precious metals sent to 888 Bullion remains with the customer until:
Where items are returned, ownership remains with the customer at all times.
888 Bullion accepts responsibility for loss or damage to precious metals only where such loss or damage results directly from our negligence or breach of contract and only from the point at which the items have been physically received and accepted by us.
In circumstances where 888 Bullion is legally liable, compensation shall be limited to losses that were reasonably foreseeable and shall not exceed the prevailing 888 Bullion purchase rate applicable to the materials concerned at the time of the incident.
The services provided by 888 Bullion are intended solely for private individuals and personal transactions.
888 Bullion shall not be liable for any business-related losses, including but not limited to:
Customers agree that any limitation of liability contained within these Terms extends to claims brought directly or indirectly through insurers, agents, successors or third parties. Any rights of recovery or subrogation against 888 Bullion are expressly waived to the fullest extent permitted by law.
888 Bullion shall not be responsible for delays, interruptions or failures in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, industrial disputes, transportation failures, governmental actions, pandemics or other force majeure events.
Where precious metals are returned to a customer, responsibility for those items transfers upon collection by the relevant carrier. From that point onwards, any claim relating to loss or damage must be pursued directly with the delivery provider.
888 Bullion shall not be liable for indirect, incidental or consequential losses of any kind, including loss of earnings, loss of opportunity or any related financial damages.
888 Bullion may reject any parcel that appears to have been tampered with, opened, damaged or otherwise compromised during transit.
Customers are responsible for obtaining and retaining proof of posting, tracking information and delivery receipts when sending items to 888 Bullion. Failure to retain this documentation may affect the customer's ability to pursue a claim with the relevant delivery provider.
Any claim relating to a parcel that is lost or damaged during transit must be made directly against the carrier responsible for delivery.
Customers must notify 888 Bullion in writing within 28 calendar days of the posting date if they believe a parcel has been lost or damaged. This allows 888 Bullion to assist where necessary and comply with any deadlines imposed by carriers or insurers.
Claims notified after this period may not be supported and may be rejected entirely.
Where a claim is investigated by Royal Mail, an insurer or another approved carrier, the outcome of that investigation shall be considered final and binding. 888 Bullion reserves the right not to challenge or pursue decisions made by those organisations.
For the purposes of any transit loss or damage claim, only the intrinsic bullion, scrap or precious metal value of the contents shall be considered.
No value shall be assigned to:
Customers may be required to provide supporting evidence, including photographs, receipts, weight records or professional valuations.
888 Bullion accepts no responsibility for:
Any such claim must be pursued directly against the relevant carrier.
Where compensation is recoverable under an insurance policy maintained by 888 Bullion, our maximum liability shall be limited strictly to the amount actually recovered from the insurer. Any recovered amount will be passed on to the customer.
888 Bullion is bound by the decisions of its insurers and underwriters. Any determination made by those parties regarding loss or damage claims shall be treated as final, and no additional claim may be brought against 888 Bullion in relation to the same incident.
